We want to put things right

How to raise a complaint.

If something hasn't gone the way it should, tell us. We take every complaint seriously and aim to resolve it quickly and fairly.

How to complain

  1. Tell us. Message us in the app, contact us by phone or email, or visit a branch. Please include your account details and what went wrong.
  2. We acknowledge. We confirm we've received your complaint and give you a reference to follow it.
  3. We investigate. We look into it fully and keep you updated on progress.
  4. We respond. We aim to resolve most complaints quickly, and we always explain our decision clearly.

If you're still not satisfied

If we can't resolve your complaint to your satisfaction, you may be able to refer it to the relevant financial regulator or ombudsman in your jurisdiction. [Regulator / ombudsman details to be confirmed.]

Contact us to raise a complaint